Praktikum Kundensupport (3 Monate)
If you’re interested, please send us your CV and cover letter in English. We'll get back to you within a few days and invite you to a phone call if your profile meets our expectations.
MyCamper is the largest sharing platform for camping vehicles in Switzerland, Sweden, Norway, Finland, and Denmark. At MyCamper, we’re on a mission to make camping accessible to everyone, giving people the freedom to explore while making better use of existing resources. By connecting camping enthusiasts with vehicle owners, we’re creating unforgettable experiences and promoting a more sustainable way to enjoy the great outdoors.
As a Customer Support Intern, you are the link between MyCamper and our customers. You actively
work on maintaining and promoting the satisfaction and trust of our
customers. Together with a team of seven experience agents, you are the contact person for all platform and
booking-related questions. With your proactive, empathetic, and reliable
manner, you can quickly find appropriate solutions for all parties.
The internship should be in summer (optimally between June and September). There is some flexibility with respect to the duration and the exact start/end dates. Preferably, you would be available for a few (paid) onboarding days before the internship.
Tasks
- Onboarding to our platform: you'll be guided by the team to learn all ins and outs
- Manage and resolve routine customer support cases in German and English (and optimally French)
- Learn and execute daily standard tasks
- You chat, email and call with customers
- Collaborate with team members to get second opinions, share insights, and contribute to a supportive work environment.
- You learn and use our documentation and translate processes.
Requirements
- You like to interact with customers.
- You can handle customer requests in at least two of these languages: German, French, English
- You’re able to communicate effectively, written and verbally. There’s not much back and forth required. You document clean and thoroughly.
- Problem solver: Whatever the issue is, you find a way to solve it, or you work with the team to solve it. You have a propensity for action.
Benefits
- A chance to experience the scaleup world in a fast-growing international e-commerce platform
- Contribution to a mission that promotes sharing and sustainability
- Flat hierarchies in a motivated, dynamic, and ambitious team across 5 locations
- 50% discount on camper rentals through MyCamper
- Department
- Operations
- Role
- Community Happiness Manager
- Locations
- Basel
Colleagues
Workplace, Culture & Diversity
At MyCamper, work isn’t just about hitting goals—it’s about having fun along the way. Whether it’s enjoying a laugh over our infamous “Essacher Luft” signature shot or gathering for monthly team breakfasts, we believe in fostering a positive, engaging atmosphere.
Our offices in Basel and Uppsala offer the perfect spaces for collaboration and creativity. We regularly organise team outings and activities to keep spirits high and build connections.
Our crew is proudly diverse, with an almost equal balance of women and men from different nationalities and backgrounds. We celebrate individuality and the unique skills and perspectives each member brings. Together, we’re creating a culture where everyone feels valued and inspired to make a difference.
Praktikum Kundensupport (3 Monate)
If you’re interested, please send us your CV and cover letter in English. We'll get back to you within a few days and invite you to a phone call if your profile meets our expectations.
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